Processing Business Payments

Processing Business Payments 

Step 1. Click the Menu icon on the top left 
Step 2. Select Payments 

Step 3. Select the bill you would like to pay by clicking on the check box. 
Step 4. Click on Pay 

Step 5. Click the arrow 
Step 6. Select the account you want for the payment to come from 
Step 7. Verify the recipient’s bank details 
Step 8. Click Finalize and Pay 

Step 9. Click on Yes, Authorize.  

Troubleshooting & FAQs

What are the prerequisites? 

The Business Payments service is available with any PaymentEvolution plan 

• ePay needs to be activated for your profile 

• You need to have one of the following accounting add-ons activated: Kashoo, QuickBooks Online or Xero. 

Who can I pay? 

You can pay any open invoice electronically through supported accounting systems to any chequing account in Canada. Certain accounts like credit cards or investment accounts may not accept these payments. 

I don't have the bank information of the recipient 

To transfer payments, the full bank number of the recipient is required. Institution number (3 digits), Branch number (5 digits) and Account number.  All of this information is available on a current cheque. 

If bank information is not available, can you send a cheque? 

The Business Payments service is for electronic payments. Cheque payments are not supported and will need to be done outside the service. 

How long does it take for funds to be received? 

Processing time is 4 business days and will be clearly shown when you process a specific payment. If you are in the cannabis industry or banking with ATB your lead time is 5 business days. 

What if I don't have sufficient funds in my account for the payment? 

Your payment will be rejected, and no funds will be sent to the recipient. You will be notified and will have the option of retrying the payment. Note: a rejection fee will apply. 

What if the recipient says they did not receive the funds? 

In the unlikely event the recipient says they did not receive their funds, please contact us. We will help you trace the payment. Please note that tracing a payment may incur additional fees. 

How do you notify the payee of my payment? 
An email is sent to the payee when you finalize the payment notifying them of:

• Payment Amount 

• Invoice numbers related to the payment 

• Date payment is expected to be received 

• Redacted account number for payment 

• Financial institution that they will receive payment in