Managing Support Tickets in EVOLV

Create a Support Ticket in EVOLV 

To create a new support ticket for our Customer Success team

Step 1. Click the + icon in the Support Tickets tile 

Step 2. Enter a Subject. This will be the subject line of the message our team receives. 

Step 3. Type your question into the Body section. Include all the relevant details. 

Step 4. Select the client to which your question pertains. 

Reviewing your Support Tickets in EVOLV 

You can see the list of tickets you’ve submitted in the Support Tickets tile. You can click to see the details of a ticket, including the status and to reply to any messages from us. 

Troubleshooting & FAQs 

Can I make the EVOLV Support Ticket view full screen? 

Yes, you can make it full screen by clicking the expand button in the top right of the tile.