Contact PayEvo
Get direct support from our team. Reach out by phone, email, or fax for help with your PayEvo account, payroll questions, or sales inquiries.
Support
Monday - Friday from 9:00 am - 5:00 pm EST
Closed on weekends
Sales
Monday - Friday from 9:00 am - 8:00 pm EST
Closed on weekends
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Frequently asked questions
Sales
Support
Which Reports should I be using?
When should I close my remittance period?
What is a Pay Period versus a Remittance Period?
How do I terminate an employee and create an ROE?
I made a mistake; can I edit or delete my payroll once finalized?
Stuck on the first page
I can’t upload my documents
Where do I submit additional documents?
What is the expected approval lead time?
Who can I pay using this service?
If I change bank accounts, do I need to apply again?
What is a micropayment?
What should I do if I do not receive the micropayment?
How long does it take to receive a micropayment?
How long does it take to update my maximum limit?
What if I only need a higher limit for one transaction?
What if I have a new signing officer?
What if I can’t see the option to download my PAD?
Can I decrease my max limit?
I received the error, “Pay run exceeds maximum limit set in pre authorized debit agreement” when finalizing my payroll. What do I do?
I received an error: "Error processing file - confirm delimiter and file type". How do I resolve this?
Where do I get the authenticator code?
Can I save the code to use each time?
Do I have to use an authenticator app?
Can I use SMS or email as my primary authentication method?
Is MFA required?
Can I disable MFA?
Do I have to pay anything extra for an authenticator app?
Can't find what you are looking for? Check out our Knowledge Base, video tutorials, or create a case.
Frequently asked questions
Sales
Support
Which Reports should I be using?
When should I close my remittance period?
What is a Pay Period versus a Remittance Period?
How do I terminate an employee and create an ROE?
I made a mistake; can I edit or delete my payroll once finalized?
Stuck on the first page
I can’t upload my documents
Where do I submit additional documents?
What is the expected approval lead time?
Who can I pay using this service?
If I change bank accounts, do I need to apply again?
What is a micropayment?
What should I do if I do not receive the micropayment?
How long does it take to receive a micropayment?
How long does it take to update my maximum limit?
What if I only need a higher limit for one transaction?
What if I have a new signing officer?
What if I can’t see the option to download my PAD?
Can I decrease my max limit?
I received the error, “Pay run exceeds maximum limit set in pre authorized debit agreement” when finalizing my payroll. What do I do?
I received an error: "Error processing file - confirm delimiter and file type". How do I resolve this?
Where do I get the authenticator code?
Can I save the code to use each time?
Do I have to use an authenticator app?
Can I use SMS or email as my primary authentication method?
Is MFA required?
Can I disable MFA?
Do I have to pay anything extra for an authenticator app?
Can't find what you are looking for? Check out our knowledge base or create a case